Frequently Asked Questions

Frequently Asked Questions

Have a Question?

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

A digital download is an electronically delivered product, giving you access to download and use your new software immediately. This means that a physical CD or DVD disc is not included in your purchase. The software install program is downloaded through cloud-based storage. at Genuine Key Store you will receive Digital Download with Genuine Key only, You won’t receive any physical Item and nothing will be post to you.

Yes,You can use this these keys from any country since these keys are legit.

As soon as your payment has been completed you will receive your key instantly with download link of your software from the official Website.

We encourage all our customers to register their email address with their specific Microsoft Office Product key via Microsoft online activation to ensure verification and tracking of their authentic software products.

We work directly with our supplier to purchase large volumes to get the lowest rate possible. Because we save on costs, we want to ensure our valued customers save too. We also have minimal overheads such as no storefront operation costs.

Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified, However you can install your software on the same computer as many times as you want.

We confirm that you can purchase as many as you want on our website but we don’t have any discount for bulk order and Please don’t contact us regarding bulk orders or discount since we believe all of our customers have to pay equal. 

You can contact us directly throught email and request refund with the details, we will try to solve your problem but if you are still not happy then we will fully refund your money without asking any question.


*Note: kindly contact us for the refund first, we will refund your money as soon as possible.